I am writing to say how happy we were with the way you handled the proceedings of my Grandfather’s funeral. In such a trying time for myself and the family, you showed great compassion and understanding in all situations, always made your self available, and guided us through a very difficult time in our lives.
You were more than willing to answer any questions that we had, and showed a lot of patience and understanding. When the time arrives that you have to part with a loved one, you want everything to be perfect. On the day things panned out exactly as we’d hoped they would, and exactly as you assured us they would.
This is the second time that you have conducted a service for my family, and I will not hesitate in using your services again, although I can’t wait until it’s under better circumstances.
In a service industry such as yours, and given the sensitivity of the job you carry out, I wanted to take the time out to show my appreciation.
Thank you once again Lynnette, you are an angel.